All orders are shipped via Courier with a standard shipping fee of R99. We offer a free delivery service to Stellenbosch from Monday to Friday. Delivery takes approx 1-3 working days depending on the location. You will receive a tracking number on your delivery notification email once your order has been sent. Should you have any queries regarding your delivery please email me on
RETURN & EXCHANGE POLICY
We do not offer refunds on our products, but we are more than happy to exchange a ready-made product returned to us in new/unused condition if you are not completely happy.
To arrange an exchange please notify me by email within 7 days of delivery on . If I receive no response from you within 7 days of receipt of your order, then I will assume you are happy with your product. Please note that in the event of an exchange the courier cost for the exchange would be for your account.
Products that were somehow damaged during shipping or incorrectly supplied can qualify for a replacement product. In such an instance, Baby Cuddles will exchange the product on condition that (i) the product is returned in its original condition and (ii) the customer notifies me within 2 days of receipt of their order by email to firstname.lastname@example.org. On receipt and acceptance of returned product Baby Cuddles will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items you wish to exchange.
PRIVACY & SAFETY
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
We offer a wholesale range for local baby stores and gifting boutiques in South Africa. If you would be interested in stocking Baby Cuddles products, simply drop me an email and tell me a little bit about your company and what products you are looking for.
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