SHIPPING POLICY

Shipping

We offer 3 different shipping rates for customers convenience.

 

1. Stellenbosch - We offer a free delivery service to Stellenbosch from Monday to Friday. 

2. Western Cape - Shipped via Courier R70

3. Rest of South Africa - Shipped via Courier R100

 

Delivery takes approx 1-2 working days in the Western Cape and 2-3 working days to the rest of South Africa depending on the location.  You will receive a tracking number on your delivery notification email once your order has been sent.  Should you have any queries regarding your delivery please email us on info@babycuddles.net.za

RETURN & EXCHANGE POLICY

We do not offer refunds on our products, but we are more than happy to exchange a ready-made product returned to us in new/unused condition if you are not completely happy.

To arrange an exchange please notify me by email within 7 days of delivery on info@babycuddles.net.za .  If I receive no response from you within 7 days of receipt of your order, then I will assume you are happy with your product.  Please note that in the event of an exchange the courier cost for the exchange would be for your account. 

 

Products that were somehow damaged during shipping or incorrectly supplied can qualify for a replacement product. In such an instance, Baby Cuddles will exchange the product on condition that (i) the product is returned in its original condition and (ii) the customer notifies me within 2 days of receipt of their order by email to info@babybcuddles.net.za. On receipt and acceptance of returned product Baby Cuddles will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items you wish to exchange.

PRIVACY & SAFETY

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

WHOLESALE INQUIRIES

We offer a wholesale range for local baby stores and gifting boutiques in South Africa.  If you are interested in stocking Baby Cuddles products or would like more information, simply drop me an email and tell me a little about your company and what products you are looking for on mlaing@babycuddles.net.za

PAYMENT METHODS

Credit Card Payments

Peach Payments

or

Manual Payments

Bank Deposit/EFT