SHIPPING POLICY
Shipping
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We offer 2 different shipping rates for customers convenience.
1.Western Cape - Shipped via Courier R85
2. Rest of South Africa - Shipped via Courier R100
Delivery takes approx 1-2 working days in the Western Cape and 2-3 working days to the rest of South Africa depending on the location. You will receive a tracking number on your delivery notification email once your order has been sent. Should you have any queries regarding your delivery please email us on info@babycuddles.net.za
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RETURN & EXCHANGE POLICY
We do not offer refunds on our products, but we are more than happy to exchange a ready-made product returned to us in new/unused condition if you are not completely happy.
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To arrange an exchange please notify me by email within 7 days of delivery on info@babycuddles.net.za . If I receive no response from you within 7 days of receipt of your order, then I will assume you are happy with your product. Please note that in the event of an exchange the courier cost for the exchange would be for your account.
Products that were somehow damaged during shipping or incorrectly supplied can qualify for a replacement product. In such an instance, Baby Cuddles will exchange the product on condition that (i) the product is returned in its original condition and (ii) the customer notifies me within 2 days of receipt of their order by email to info@babybcuddles.net.za. On receipt and acceptance of returned product Baby Cuddles will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items you wish to exchange.
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PRIVACY & SAFETY
This policy covers how we use your personal information. Baby Cuddles takes your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
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Personal information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act"). In agreeing to this privacy policy you are giving consent as contemplated in section 69 of the Act.
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WHOLESALE INQUIRIES
We offer a wholesale range for local baby stores and gifting boutiques in South Africa. If you are interested in stocking Baby Cuddles products or would like more information, simply drop me an email and tell me a little about your company and what products you are looking for on mlaing@babycuddles.net.za
PAYMENT METHODS
Credit Card Payments
Peach Payments
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or
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Manual Payments
Bank Deposit/EFT