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© 2018 by Baby Cuddles. Proudly created with Wix.com

SHIPPING POLICY

Domestic Shipping

For all orders within South Africa, a standard shipping fee of R99 will apply  except for Stellenbosch where we offer a free delivery service Monday to Friday. 

 

Delivery is made through Couriers in South Africa and takes approx 1-3 working days depending on the location.  We will send you the waybill tracking number on your delivery notification email once your order has been sent.  Should you have any queries regarding your delivery please email me on info@babycuddles.net.za

 

International Orders & Shipping

International orders are shipped via the SAPO (South African Post Office) Registered with a tracking number.

Customers will be responsible for any duties or taxes on arrival in their own countries.   

RETURN & EXCHANGE POLICY

We do not offer refunds on our products, but we are more than happy to exchange a ready-made product returned to us in new/unused condition if you are not completely happy.

To arrange an exchange please notify me by email within 7 days of delivery on info@babycuddles.net.za .  If I receive no response from you within 7 days of receipt of your order, then I will assume you are happy with your product.  Please note that in the event of an exchange the courier cost for the exchange would be for your account. 

 

Products that were somehow damaged during shipping or incorrectly supplied can qualify for a replacement product. In such an instance, Baby Cuddles will exchange the product on condition that (i) the product is returned in its original condition and (ii) the customer notifies me within 2 days of receipt of their order by email to info@babybcuddles.net.za. On receipt and acceptance of returned product Baby Cuddles will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items you wish to exchange.

PRIVACY & SAFETY

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

WHOLESALE INQUIRIES

We offer a wholesale range for local baby stores and gifting boutiques in South Africa.  If you would be interested in stocking Baby Cuddles products, simply drop me an email and tell me a little bit about your company.  On approval you will be sent a password that will grant you access to our wholesale page.  Simply place your order online...  You can also email me on mlaing@babycuddles.net.za for more information.

PAYMENT METHODS

Credit Card Payments

or

Manual Payments

Bank Deposit/EFT